Did You Know?
01
A Customer May Have a 14-Day Right to Cancel
Qualifying distance and off-premises consumer contracts
can carry a 14-day cancellation period. That can be highly relevant to
tradespeople agreeing work in a customer's home, over the telephone or
through other distance-selling methods. The circumstances in which the
agreement was made matter — which is why professional cancellation
paperwork should never be treated as an afterthought.
Did You Know?
02
"The Customer Wants Me to Start Tomorrow" Isn't the Whole Story
Where statutory cancellation rights apply, beginning a service during
the cancellation period has its own legal requirements. A customer
simply wanting an urgent start should not be treated as a reason to
forget the relevant paperwork. How early performance is requested
and recorded can matter.
Did You Know?
03
Consumer Work Carries a Reasonable Care and Skill Standard
Under UK consumer law, a service supplied by a trader to a consumer
includes a requirement that the service is performed with
reasonable care and skill. Professional contract wording
therefore has to work alongside statutory consumer rights rather than
pretending those rights don't exist.
Did You Know?
04
An Extra Job Shouldn't Just Live in a WhatsApp Message
Variations are one of the most familiar causes of construction disputes.
The original scope changes, additional work is requested and suddenly
the parties remember the conversation differently. Good construction
paperwork creates a process for recording variations, additional
costs and changes to the programme.
Did You Know?
05
Not Every Delay Is the Contractor's Delay
Construction programmes can be affected by weather, materials,
manufacturers, access, customer decisions, designers, consultants,
other contractors and third parties. A professional agreement should
distinguish between the contractor's responsibilities and
events that may genuinely sit outside their control.
Did You Know?
06
Existing Defects Can Change the Job After Work Starts
Roof coverings hide timber. Bathrooms hide pipework. Floors hide
substrates. Existing buildings can contain defects that could not
reasonably be confirmed from the initial quotation visit.
Discovery of additional work needs a clear contractual process
rather than an argument halfway through the project.
Did You Know?
07
Building Regulations Now Put Greater Focus on Dutyholders
In England, the building regulations dutyholder and competence regime
places responsibilities on clients, designers and contractors involved
in building work. Contractors can have duties around planning, managing
and monitoring their work, cooperation, communication, compliance and
the competence of people they appoint.
Did You Know?
08
Using a Subcontractor Doesn't Make Responsibilities Disappear
Bringing subbies onto a project creates another contractual relationship.
Scope, workmanship, conduct, payment, responsibilities and required
standards should be understood by both sides. Modern building regulations
can also place competence-related responsibilities on contractors who
appoint others to carry out building work.